Backbase is a software company that provides a digital banking platform, which it markets as a Banking OS for the bank frontline. The product connects customers, employees and AI agents with the systems a bank already runs, and covers digital channels for retail and business banking. It is delivered as a commercial software platform that financial institutions license under contract. The company was founded in 2003 and its global headquarters is in Amsterdam.
Backbase is headquartered in the Netherlands, so the parent company is subject to Dutch and EU law. Its privacy policy states that "Backbase", as a group including Backbase B.V. and Backbase USA Inc., is the data controller, and that personal data may be stored and processed in various countries across the globe, including countries outside the European Economic Area. The vendor's website does not state a specific hosting region or a self-hosted or on-premise option. A European bank should therefore confirm in its contract which entity processes data, where it is stored and which transfer safeguards apply.