Western Union is a US provider of money transfers. Customers send money online, through the app or at an agent location, and recipients can collect it in cash or receive it in a bank account or mobile wallet. According to the company, the network covers more than two hundred countries and territories. The site also offers bill pay, money orders, a prepaid card and mobile top-ups. The service is delivered through a website, an app and physical agent locations.
The parent company, The Western Union Company, is headquartered in Denver in the United States and is publicly listed. It is therefore subject to US legislation such as the CLOUD Act. The homepage names no data location and does not mention the GDPR; it only links to a privacy statement. A European organisation that uses the service for payouts therefore needs to ask about the processing of personal data and the data location itself.