athenahealth is a US company that provides cloud-based electronic health record and practice management software for ambulatory medical practices. Its main platform, athenaOne, brings clinical documentation, billing and revenue cycle management, patient engagement and telehealth together in one system. Customers use it as a cloud service, which the company describes as an all-in-one software platform.
The company is headquartered in Boston, Massachusetts, and has been owned since 2022 by the US private equity firms Bain Capital and Hellman & Friedman. As a US provider it is subject to US law, including the CLOUD Act, wherever its data is stored. According to its privacy notice, the handling of patient information is governed mainly by HIPAA and by agreements with healthcare providers. A European data location has not been confirmed. For a European organisation this means US jurisdiction and a data location that must be fixed in the contract. Customer processing may be governed by business associate agreements, as the privacy notice states.