INFORM is a German software company that develops tools for process and decision optimisation in logistics and operations. Its portfolio includes an intralogistics management system and yard management for distribution centres, alongside other software for optimising logistics and operational processes. The products are used to plan complex operational settings. The company was founded in 1969 and is owned by its founders, managing directors and long-term employees.
INFORM is headquartered in Aachen, Germany, and is owned internally rather than by a foreign parent company. Its privacy statement says it aims to process personal data within the EU and EEA. Chatbot data is stored in European data centres, while its CRM and marketing tools use Microsoft Dynamics 365, a US processor covered by standard contractual clauses. For a European organisation this makes INFORM an EU-headquartered supplier, although the delivery model of each product, on premises or in the cloud, should be confirmed with the vendor.