Language I/O provides translation for customer support. The company offers secure translation for global support teams, real-time translation of live conversations, voice translation, a Chrome extension for translating pages (Secure Page Translator) and Toxicity Shield, which is meant to protect agents and customers from toxic language. Reporting on quality and usage is also available. The service is delivered as SaaS and is aimed at organisations that run customer support in several languages.
Language IO, Inc. is a US company; its privacy policy gives an address in Cheyenne, Wyoming, and its press releases carry the same dateline. The policy states participation in the EU-US Data Privacy Framework, including the UK and Swiss extensions, and ISO 27001:2022 certification. It does not mention the GDPR or a data processing agreement, and it does not say where data is hosted. As a US company, Language I/O is subject to US jurisdiction, including the CLOUD Act; for conversations containing personal data, ask in advance for the hosting location and a data processing agreement.