Praxedo is cloud-based field service management (FSM) software for companies with technicians on site. A web platform for the office handles scheduling, dispatch, real-time work-order tracking and route optimisation, and the technician app works offline. Customers can use a portal for job tracking and appointment booking, and ERP and CRM connectors and APIs are available. AI features support schedule optimisation and reporting. Sectors named include telecoms, energy, HVAC and plumbing. It is delivered as software-as-a-service.
Praxedo is a French company: its legal notice identifies a limited company (SARL) with its registered office in Paris. The site states that hosting centres are in Europe and North America, in ISO 27001 certified data centres, with backups in three separate locations. It does not name the cloud provider or the country of each centre, and it does not mention the GDPR or a data processing agreement. A European organisation should therefore confirm in writing where its data is held and on which terms.