RingCentral is a cloud platform for business communications. RingEX combines business calling, SMS, team chat and meetings with AI add-ons such as a virtual receptionist and assistant; RingCX is contact-centre software with omnichannel support, outbound dialling and AI-based quality management; there are also AI Meetings for video meetings, webinars and events, and AI agents for voice conversations. All components are delivered as SaaS and are aimed at businesses of different sizes.
RingCentral is headquartered in Belmont, California (US) and is therefore subject to US jurisdiction; laws such as the CLOUD Act can also apply to data stored outside the US. For German customers the company opened a data centre in Frankfurt: according to the press release, messages, voicemails, call and video recordings, call logs, faxes and analytics data are stored within Germany, and the media of voice and video calls stays in the country. RingCentral says it complies with the BSI's C5 baseline. A European organisation can thus obtain European data residency, but the provider remains American.