ShipHero is a cloud-based warehouse management system (WMS) for e-commerce brands and third-party logistics providers. It supports order processing, inventory and returns management, receiving and putaway, and picking and packing with live carrier rate shopping, and includes reporting and labour management. Pick-to-light and pack-to-light hardware enables guided picking, and a client portal is aimed at 3PLs. Integrations exist with Shopify, BigCommerce, Magento, NetSuite, UPS, FedEx and DHL, among others. The service is delivered as SaaS.
ShipHero is a US company: ShipHero LLC, with its privacy contact address in Garnerville, New York. No foreign parent company is known. The privacy policy states that the services are hosted in the United States, including on AWS, and that data may also move to other countries. For transfers from the EU, the UK and Switzerland, the company cites an adequacy decision or other approved mechanisms; the merchant is the controller and ShipHero the processor. The policy names representatives in the EU and the UK. No EU hosting option is mentioned, which matters for warehouses operating in Europe.