Smartling is a localisation and translation platform for enterprises. It combines a translation management system (TMS), AI translation, professional human translation, a proxy for translating websites and analytics. Its AI features include quality scoring against the MQM framework, selection of a language model per language pair, and access to more than twenty language models and machine translation engines. Smartling targets teams in marketing, product development, customer support, e-commerce and software. It is delivered as cloud SaaS, with more than fifty pre-built connectors and open APIs.
Smartling is headquartered in New York and falls under US jurisdiction. According to the company, customer data is held at Amazon Web Services locations around the world; Smartling does not name the regions or say whether an EU-only hosting option exists. It lists certifications including SOC 2 and ISO 27001, states that it has met GDPR standards since 2018, and makes reports available on request. The platform is not open source.