Bandwidth is a US communications platform provider (CPaaS) offering voice, messaging and emergency-services APIs for enterprises. Its products include a Programmable Voice API, global SIP trunking, Microsoft Teams Direct Routing and Operator Connect, and a Messaging API for SMS with RCS enrichment. The company presents itself as a carrier with its own global IP voice network and integrates with Genesys, Five9, Webex Calling and Salesforce. Delivery is through cloud APIs.
Bandwidth Inc. is headquartered in Raleigh, North Carolina, and is publicly traded on Nasdaq. In 2020 it acquired Voxbone, a company founded in Brussels. As a US company, US legal access regimes such as the CLOUD Act can apply. For transfers of European personal data, Bandwidth states that it relies on Standard Contractual Clauses and participates in the EU-US Data Privacy Framework. Bandwidth says it stores customer data regionally: in the EU (Belgium, Germany and Ireland) for customers of its global services, and in the US for domestic/North American services. A European organisation should check the transfer safeguards and sub-processors before sending personal data.