Non-EU vendorPersonal Health & DNAHeadquarters: US

BetterHelp: sovereignty score and 8 European alternatives

BetterHelp is an online therapy service that connects clients with therapists. Sessions take place through private messaging, live chat, and scheduled video or phone calls, and the service is delivered as a website and mobile app. It is operated from Mountain View, California, and is a subsidiary of Teladoc Health, which acquired it in 2015.

BetterHelp is a US-headquartered company owned by another US company, so its data falls under US jurisdiction, including the CLOUD Act. According to its privacy policy, data is predominantly used, accessed and processed within the United States, and no EU hosting option is described. The data involved includes therapy and health information, a particularly sensitive category under European data protection law. In 2023 BetterHelp agreed a settlement with the US Federal Trade Commission over its handling of health data for advertising. European organisations and individuals should weigh the transfer of mental-health data to the United States, and compare providers that host sessions in the EU under European law.

See the 8 European alternatives ↓Assess your stack with BetterHelp pre-selected

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Sovereignty score

17 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-210
Headquartered in the US: CLOUD Act and FISA 702
Data residency SOV-30
No hosting in Europe (US)
Cryptographic key sovereignty SOV-320
Key management with a non-European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-615
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 13, 2026

Headquarters	US (US)Verified by hand
EU adequacy decision	Only for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty model	Vendor-hosted (non-EU)Verified by hand
Data hosting	USVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	NoVendor-stated
Category	Personal Health & DNA
Type	Product
Website	betterhelp.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to BetterHelp

The European alternatives to BetterHelp come from our knowledge base of over 8,000 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

52 European Personal Health & DNA vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with BetterHelp

BetterHelp is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

BetterHelp hosts data outside the EU (US). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

BetterHelp is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs BetterHelp together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to BetterHelp?

It depends on your use case. Strong EU alternatives to BetterHelp include 24Genetics, 7Mind and Aware. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to BetterHelp?

Our list of EU alternatives to BetterHelp is mostly commercial options. Browse the category on the map for open-source choices.

Is BetterHelp GDPR-compliant and where is the data hosted?

BetterHelp is headquartered in US and hosts data in US. Its GDPR compliance is limited or unclear. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 13, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Personal Health & DNA

Personal Health & DNA: Blood testing, preventive health checks, telehealth and consumer DNA tests. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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