careCoach is mobile software for nursing homes and home-care organisations (Spitex) from topCare Management AG in Zurich, Switzerland. Care staff document directly on a tablet or smartphone, including offline with automatic synchronisation afterwards. The software supports assessment systems such as interRAI, BESA, RAI-NH and Plaisir, records deviations from care plans, and manages mixed operations and whole groups through a hierarchical client structure. It connects to third-party systems such as RAIsoft.net and pharmacies. Optional AI functions turn spoken input into care text and reformulate written text.
topCare Management AG is a Swiss company, and its site names no foreign parent. According to the vendor, data for the AI functions is processed in Switzerland. The site does not say whether careCoach itself runs as a hosted service or on the customer's infrastructure, or where the core care data is stored. Switzerland is assumed from the company seat, so ask the vendor to confirm. Care records are health data, so check the processing agreement and sub-processors. Switzerland is an EFTA country with an EU adequacy decision.