DataTrust Backup is a managed backup and archiving service from DataTrust AG. It protects data from Windows, macOS and Linux computers and Synology NAS devices, plus Microsoft 365 with mailboxes, SharePoint and OneDrive. Data travels encrypted over a secured internet connection to the data centre and is stored immutably. By default the service retains data for ten years, and for twenty years on request, for example for accounting or patient records. The team monitors the backups daily and steps in when a job fails.
DataTrust AG is headquartered in Wil (SG), Switzerland: outside the EU, but Switzerland is an EFTA member with a European adequacy decision. According to the vendor, the data is held in two geographically separate data centres in Switzerland and mirrored every day. For a European organisation this means Swiss law and Swiss storage, with no large US cloud provider named in the chain. Do ask about the data processing agreement and about who manages the encryption keys, as this is not described.