echo charlie is a digital call system delivered as an app for iOS, Android and the web, aimed at practices, especially dental practices. Unlike classic call systems, it conveys not only where but also who and what is needed, so staff receive clear work instructions instead of shouted requests and follow-up questions. Features include freely configurable buttons and folders, push notifications on smartphones or smartwatches, SMS delivery, an absence assistant, a patient guidance system with a waiting-room display, and calls triggered by webhooks from your own hardware. Patient names can be taken from connected practice software.
«echo charlie» GmbH is based in Chur, Switzerland; no foreign parent company is named. The pages consulted do not state where data is hosted, so ask the vendor. The privacy policy is governed by Swiss law and says the company works with providers worldwide, giving a US-based cloud provider as an example. Because patient data may be involved, fix processors and hosting location contractually. Switzerland is outside the EU but is an EFTA country with an EU adequacy decision.