ITarian is a hosted IT management platform for managed service providers (MSPs) and internal IT teams. Its functions include remote monitoring and management (RMM), patch management, mobile device management, remote desktop, endpoint security and a service desk that turns alerts into tickets. Users sign in to a web dashboard, and the vendor presents the platform as requiring no servers to set up.
ITarian LLC is based in Bloomfield, New Jersey, United States, and the website states that its endpoint security is powered by a sister company, Xcitium. The website does not name the locations where customer data is hosted, and it does not describe GDPR terms. Because RMM tools have administrative access to managed devices, a European organisation should check where monitoring data is stored, which contractual terms apply and how US jurisdiction would affect the service before deploying it.