Mattermost is a collaboration and workflow-automation platform for teams with strict security requirements, such as public sector, critical infrastructure and defence. It offers channels, threads and direct messages, calls and screen sharing, playbooks for incident response, and optional AI agents that can use a self-hosted model. Administrators get SSO, audit logs and retention policies. Mattermost can be self-hosted, run in a private cloud or air-gapped environment, or used as Mattermost Cloud.
Mattermost, Inc. is a US company with offices in Palo Alto and Amsterdam, among others. The server source code is open source (AGPLv3), while some features are sold in paid editions. Mattermost Cloud runs in a single region, AWS us-east-1 in Virginia, so it does not offer EU data residency. Organisations that need data to stay in Europe can self-host or have a partner host the server.