OneSignal is a customer engagement platform that lets organisations send messages to the users of their apps and websites. It supports mobile and web push notifications, email, SMS and RCS, and in-app messaging, with SDKs for Android, iOS, Flutter, React Native and Unity, among others. It also offers tools for customer journeys, personalisation and analytics, plus an AI feature for drafting and optimising campaigns. The service is delivered as a cloud service.
OneSignal is provided by OneSignal, Inc., based in San Mateo, California, and is subject to US jurisdiction. According to its privacy policy, data is hosted and stored in Europe and accessed from the United States; no specific location or hosting provider is named. For transfers the company relies on European Standard Contractual Clauses and is certified under the EU-US Data Privacy Framework. The policy does not mention a data processing agreement by name. A European organisation would be well advised to have it confirmed where data is held, which sub-processors are used and on what terms access from the United States takes place.