Slack is a cloud platform for team communication and collaboration, aimed at organisations of all sizes. Work takes place in channels and direct messages, supplemented by audio and video huddles, shared documents, lists, file sharing and Slack Connect for external partners. Workflow Builder allows no-code automation, and integrations connect Slack to other business software. AI features such as summaries are also available. Slack is delivered as software as a service through web, desktop and mobile apps, under a proprietary licence.
Slack Technologies is a US company and has been part of Salesforce since 2021. Without further configuration, customer data is stored in the United States. Customers on the Business+ and Enterprise plans can request data residency, including in Frankfurt, Paris, Stockholm and Zurich; member profiles and certain other data may remain outside that region. Slack is not open source and cannot be self-hosted. It remains a US provider, so US legislation such as the CLOUD Act can apply.