Snom Technology develops and sells business telephony hardware. Its range covers SIP desk phones, wireless DECT phones, phones for hospitality, headsets, audio conference devices, a location gateway and special-purpose devices. Snom also provides SRAPS, a secure remote provisioning service for the firmware, configuration and redirection of devices, and a partner programme with training and certification. The phones are hardware that organisations buy and connect to the SIP-based phone system of their choice.
Snom Technology GmbH has its headquarters in Berlin, Germany, where the company says it designs its products. Since late 2016 Snom has been a wholly owned subsidiary of VTech Holdings, which is headquartered in Hong Kong, so the ultimate parent sits outside the EU. The product line consists of proprietary hardware. SRAPS is a hosted service, and the main website does not state its hosting location. A European organisation should ask Snom where provisioning data is stored and what the jurisdiction of the parent company means for it.