PPMS from Stratocore is browser-based software for running core facilities and shared research laboratories. It covers instrument booking and queuing, maintenance and incident management, a catalogue of equipment and services, service ordering and tracking, inventory, training management, reporting and automated billing with ERP integration, plus an API and SSO connections. It is aimed at universities, research institutes, hospitals and biotech and pharmaceutical companies, and is delivered as SaaS with implementation, training and support.
Stratocore SAS is a French company with an address in Paris; the software originated at the Institut Pasteur. The company also lists offices in the United States, Canada and Bangladesh and has a US subsidiary. The website does not state where customer data is hosted, so ask the vendor about hosting locations and sub-processors. According to the privacy policy, PPMS is covered by a separate data processing agreement that customers can request from the support desk. As parts of the company sit outside the EU, check which entities may access customer data during support. The site names no foreign parent company.