Amiko is a SaaS product from Rivero AG for payment disputes and chargebacks at card-issuing banks. A virtual agent talks to cardholders, collects the data and deflects unfounded claims. The software then supports the whole life cycle of a case, from fraud report and pre-dispute to arbitration, with automation of repetitive steps and guidance for staff. According to the vendor, Amiko connects directly to Visa, Mastercard, Ethoca and Verifi and is a fully managed cloud service.
Rivero AG is based in Schaffhausen, Switzerland; no parent company is named. The hosting location of Amiko is not stated, so ask the vendor; Switzerland is assumed from the company's seat. For its sister product Kajo, the vendor describes a dedicated environment per customer in a Google Cloud cluster, without a region. Switzerland is not an EU member but an EFTA country with an EU adequacy decision. Fix the hosting region, sub-processors and exit terms in the contract.