Atera is a remote monitoring and management (RMM) platform for managed service providers and internal IT teams. It covers endpoint monitoring, patch management, helpdesk ticketing and billing functions. It is aimed mainly at providers that manage the IT environments of other organisations. The product is offered as a service and was formerly known as Atera Networks.
The vendor is Atera Networks Ltd., an Israeli company headquartered in Tel Aviv, with further offices in the United States, Romania and the Netherlands. Its data processing addendum and GDPR notice refer to the EU Standard Contractual Clauses for transfers outside the EU. The vendor's public pages name neither a majority owner nor hosting regions, so a European organisation should request the current sub-processor list and data location in writing before processing client data on the service.