Celonis is a process mining and process intelligence platform for large organisations. Its Data Core extracts event data from systems such as ERP, CRM and other business applications, and the platform shows how processes actually run, where they deviate and where improvements are possible, including simulations and what-if scenarios. A Context Model combines this process data with business knowledge so that people and AI agents can base decisions on it. Celonis is delivered as a web-based software-as-a-service platform.
Celonis SE is a European company headquartered in Munich, Germany, with a second headquarters in New York; the sources consulted name no foreign parent company. According to Celonis documentation, the service runs on Microsoft and Amazon hosting, and a customer's database is generally placed in the customer's own region, so data of European customers is hosted in an EU data centre. The software is proprietary and not open source. European organisations should confirm the cloud provider, cluster and sub-processors in writing.