EU sovereignTelephony & VoIPHeadquarters: CZ

Daktela: sovereignty score and 8 European alternatives

Daktela provides a cloud-based omnichannel contact centre platform. It brings voice, chat, email, SMS, social media and webchat into one console, with cloud telephony for inbound and outbound calls, workforce management, reporting and wallboards. It also offers AI tools such as chatbots, voicebots and an agent copilot. The product is delivered as cloud software, with browser, desktop and mobile apps for agents.

The company is registered in Prague in the Czech Republic and describes itself as a Czech company founded in 2005. Since September 2024 its majority shareholder has been Sandberg Capital, a Slovak investment fund, according to Daktela's own press release. The website also lists an office in Chester, United Kingdom. The company publishes a GDPR section and a data processing agreement, but the website does not state where data is hosted. For a European organisation, a Czech provider subject to EU data protection law is a practical fit, though the Slovak majority owner and the hosting location should be confirmed in the contract.

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Sovereignty score

71 / 1000 = high exposure
100 = sovereign

Jurisdiction SOV-2100
Headquartered in the EU: European law applies
Data residency SOV-3100
EU-only hosting
Cryptographic key sovereignty SOV-360
Key management with a European vendor
Freedom from lock-in SOV-640
Closed source: switching requires data migration
Source & runtime sovereignty SOV-4 · SOV-655
Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 12, 2026

Headquarters	CZ (EU)Verified by hand
Ultimate parent company	SKVerified by hand
Sovereignty model	Vendor-hosted (EU)Verified by hand
Data hosting	EUVerified by hand
Open-source	NoVerified by hand
GDPR-compliant	YesVendor-stated
Category	Telephony & VoIP
Type	Product
Website	daktela.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Daktela

The European alternatives to Daktela come from our knowledge base of over 7,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

75 European Telephony & VoIP vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Daktela

Daktela is headquartered in CZ and therefore falls under European law: the GDPR, NIS2 and the Data Act. No foreign legislation can compel access to your data. The ultimate owner is based in SK, also within Europe.

Data is hosted exclusively in the EU, so Daktela scores best on data residency.

Daktela is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Daktela together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Daktela?

It depends on your use case. Strong EU alternatives to Daktela include A1 Telekom Austria, Acrobits and Adversus. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Daktela?

Our list of EU alternatives to Daktela is mostly commercial options. Browse the category on the map for open-source choices.

Is Daktela GDPR-compliant and where is the data hosted?

Daktela is headquartered in CZ (EU) and hosts data in EU. That makes Daktela an EU-sovereign choice in its own right; the EU alternatives on this page are comparable European tools.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 12, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Telephony & VoIP

Telephony & VoIP: Business telephony, VoIP platforms, CPaaS and communication APIs. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

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