Deepgram provides application programming interfaces for speech recognition and voice AI. Its products include speech-to-text, text-to-speech, a voice agent API that combines recognition, language models and speech output, and an audio intelligence API for analysing recorded conversations. Developers and businesses use them in contact centres and voice applications. The service is available as a cloud API and, according to the company, can also be self-hosted.
Deepgram, Inc. is a US company with a contact address in San Francisco. Its privacy policy states that customer data is stored on servers in the United States and that data processing agreements with customers set out GDPR obligations. For European customers, the developer documentation describes an EU endpoint (api.eu.deepgram.com) for processing within the EU. Some models, such as Whisper, are not available there, and the documentation notes that the exact country may change. A European organisation should record the endpoint in its contract and weigh the reach of US law over the company.