EU Sovereignty Score
Non-EU vendorCollaborationHeadquarters: US

Dialpad: sovereignty score and 8 European alternatives

Dialpad is a cloud platform for business communications covering telephony, video meetings, messaging and contact-centre solutions. Its product line includes Dialpad Connect, Support, Sell and AI Agents. The platform also offers AI features such as transcription, call recaps, live coaching and sentiment analysis, along with integrations with tools such as Salesforce, Zendesk and Microsoft Teams. The service is delivered as SaaS, through an app and desk devices.

Dialpad, Inc. is a US company headquartered in California and does not offer an open-source edition. According to Dialpad's trust page, permanent customer data such as contact lists, call records, recordings and transcripts is stored in the United States on Google Cloud Platform; no European storage region is mentioned there. Customers can sign a data processing agreement that also addresses the GDPR. For a European organisation this means data held by a US provider and located in the US, and therefore subject to US law, including the CLOUD Act.

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Sovereignty score
17 / 1000 = high exposure
100 = sovereign
  • Jurisdiction SOV-210
    Headquartered in the US: CLOUD Act and FISA 702
  • Data residency SOV-30
    No hosting in Europe (US)
  • Cryptographic key sovereignty SOV-320
    Key management with a non-European vendor
  • Freedom from lock-in SOV-640
    Closed source: switching requires data migration
  • Source & runtime sovereignty SOV-4 · SOV-615
    Closed source, runtime with the vendor

SOV codes: the matching objective in the European Commission's Cloud Sovereignty Framework. Official source

How the score is calculated

Facts and evidence

Last checked October 4, 2026
HeadquartersUS (US)Verified by hand
EU adequacy decisionOnly for companies individually certified under the EU-US Data Privacy FrameworkVerified by hand
Sovereignty modelVendor-hosted (non-EU)Verified by hand
Data hostingUSVerified by hand
Open-sourceNoVerified by hand
GDPR-compliantYesVendor-stated
CategoryCollaboration
TypeProduct
Websitedialpad.com ↗

How we verify · Something wrong? Suggest a correction

Top EU-based & GDPR-compliant alternatives to Dialpad

The European alternatives to Dialpad come from our knowledge base of over 6,800 vendors. We only list vendors headquartered in the EU or the EEA; fully European-owned vendors rank before vendors with a foreign owner. For each alternative you see the country, the open-source status and a short description.

Score per alternative: 0 = high exposure, 100 = sovereign

37 European Collaboration vendors are in the catalogue. View the whole category · Submit an alternative · View category on the map

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Why digital sovereignty matters with Dialpad

Dialpad is headquartered in the United States. US vendors fall under the CLOUD Act and FISA 702: US authorities can compel access to data, even when that data sits in a European data centre. That is the core of the jurisdictional exposure in our model.

Dialpad hosts data outside the EU (US). Personal data therefore leaves the EU, which requires a transfer mechanism under the GDPR and pulls the data residency score down.

Dialpad is closed source and hosted by the vendor. The encryption keys and the runtime sit with the vendor and switching requires data migration. Ask about bring-your-own-key, export options and open standards.

What this means for your organisation depends on your whole stack and context. The free assessment weighs Dialpad together with your other vendors and gives a total score, a heatmap and the main risk drivers.

Frequently asked questions

What is the best European alternative to Dialpad?

It depends on your use case. Strong EU alternatives to Dialpad include BigBlueButton (self-host), CryptPad and Nextcloud Deck. On this page you can compare 8 EU alternatives by jurisdiction, data residency and open-source status.

Are there open-source alternatives to Dialpad?

Yes. Open-source EU alternatives to Dialpad include BigBlueButton (self-host), CryptPad, Nextcloud Deck, FluffyChat and HedgeDoc. These keep your data fully under your own control and let you self-host if you want to.

Is Dialpad GDPR-compliant and where is the data hosted?

Dialpad is headquartered in US and hosts data in US. The vendor states it is GDPR-compliant, but the data falls under non-EU jurisdiction. For full EU data residency the EU alternatives on this page usually offer more certainty.

Details and sources

Verified by handHeadquarters, owner, hosting locations and licence have been checked by us against public sources. Free of charge and for every vendor, not a paid label. Nothing in this knowledge base is taken over automatically. Last checked on October 4, 2026.

Sources

Public sources used in the latest check of this record.

Compliance evidence

The links below point to the vendor's own public documents. We only record what we found: a missing link means "not found publicly", not "not compliant".

No public compliance evidence has been recorded for this vendor yet. Do you know its DPA or subprocessor list? Something wrong? Suggest a correction

Digital sovereignty in Collaboration

Collaboration: Team communication, file sharing, video conferencing, document editing. In this category the choice of vendor determines who has legal access to your data, where that data lives and how easily you can switch later.

Also in this category

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8 European alternatives to Dialpad — GDPR-compliant & EU-hosted · EU Sovereignty Score