DingTalk is an enterprise communication and collaboration platform. It combines messaging, audio and video conferencing for large groups, workflow tools for approvals such as leave and expense requests, a unified contacts directory and AI features such as meeting transcription and summaries. Apps are available for iOS, Android, macOS, Windows and Linux, and the product can also be used in a web browser.
DingTalk is developed by Alibaba Group, which is headquartered in Hangzhou, China, so the operator is a Chinese company. The vendor does not state where DingTalk data is stored or which data centres are used. The vendor describes encryption and security certification without naming data locations. European organisations therefore need a detailed data-protection and transfer review before using DingTalk for business communication involving personal data.