DocuWare is document management and workflow automation software that helps organisations capture, route and securely archive business information. Preconfigured solutions cover areas such as invoice processing and HR, and the platform includes workflow tools, integrations and mobile apps. DocuWare is offered as DocuWare Cloud, which the vendor says contains the full feature set, and as an on-premises solution.
DocuWare was founded in Germany and has its German headquarters in Germering near Munich, with a US headquarters in Beacon, New York. Since 2019 it has been a wholly owned subsidiary of Ricoh, a Japanese company, so its ultimate parent sits outside the EU. According to the vendor, DocuWare Cloud runs on Microsoft Azure, a US provider, with data centres in the EU, the US, Japan and Australia, and customer data is mirrored three times. A European customer should confirm that its tenant is hosted in an EU region. The software is proprietary.