Esendex is a multichannel business messaging provider covering SMS, WhatsApp, RCS, email and voice, with a messaging platform, an API for integration, managed services, chatbots and reseller options. Typical uses include reminders, alerts, payment notifications, marketing and two-factor authentication. The company says it has supplied customer communications for more than twenty years. The service is delivered as a hosted platform and API.
Esendex is operated by Commify UK Limited, trading as Esendex, a company registered in England and Wales with its registered office in Nottingham. The United Kingdom is outside the EU, though it currently benefits from an EU adequacy decision for data transfers. According to its public-sector procurement listing, data is stored and processed in UK data centres, and customers cannot choose another location. The listing reports ISO/IEC 27001 and PCI DSS certification. The software is proprietary and not open source. European organisations should check the data processing agreement and the sub-processor list.