Gupshup is a conversational messaging platform for businesses. Its Conversation Cloud product is used for customer messaging, marketing and support automation across channels that include SMS, WhatsApp and RCS, and developer APIs connect these conversations to an organisation's own applications. The company presents the platform as a cloud product and points developers to its documentation.
The contracting entity named in its privacy policy is Gupshup Inc, a US company, and the company states that it has offices and facilities in India and the USA. The privacy policy says the website is hosted in the United States, Europe and Asia, but it names no specific data centres and does not clearly commit to GDPR for customer data. Because the entity is US-based, US legal process may apply to data it controls, and its operations in India add a second jurisdiction. European organisations should settle in the contract which region processes their message data.