innovaphone develops IP telephony and unified communications for businesses. Its portfolio covers the innovaphone PBX, IP phones, DECT systems and VoIP gateways, together with a unified communications client for telephony, video, instant messaging and conferencing, and apps such as call recording and queue management. Customers can buy the system as a local solution for their own premises or run the telephone system from the cloud.
innovaphone AG is based in Sindelfingen, Germany, and describes itself as a European maker of software and hardware for business communication. Neither its homepage nor its imprint names a majority shareholder or parent company. The company offers a data processing agreement under Article 28 GDPR for its cloud services, but the location of its cloud data centres is not publicly stated, so it should be requested in writing. Local installation keeps call data and recordings on the customer's own premises, which is the relevant option for European organisations that want direct control over their communications infrastructure.