Labelf is a customer interaction intelligence platform. It analyses conversations with customers to surface, among other things, churn risks, sales opportunities, contact drivers and coaching needs. The platform includes AI search, training of custom models, automatic categorisation, an AI agent that answers questions in plain language, alerts, dashboards and transcription in more than 100 languages. It integrates with tools such as Salesforce, ServiceNow and Zendesk. You can use Labelf as a managed EU cloud, as a private cloud in your own AWS, Azure or Google Cloud environment, or on-premise.
Labelf is a Swedish company headquartered in Stockholm. According to the company, the managed cloud runs within the EU, models are trained and deployed on Labelf's own infrastructure, and no customer data is sent to third-party APIs. With a private cloud, the chosen hyperscaler determines the jurisdiction; with on-premise, data stays in your own data centre. Labelf is not open source. For a European organisation, the key point is that the vendor and its managed cloud are based in Europe.