Bird, formerly MessageBird, is a customer communications platform for businesses. It provides email, SMS, WhatsApp, Apple Messages for Business and voice channels, along with customer verification, number lookup, eSIM and real-time tools. Developers can use it through an API, SDKs for several programming languages, a command-line tool and a hosted MCP server. It is delivered as a hosted service, and according to the vendor it relies on direct carrier connections and official WhatsApp Business access rather than reselling.
Bird is of Dutch origin: its default contracting entity for customers outside the USA is Bird B.V. in Amsterdam. Customers are assigned a region when they sign up, either the European Union (eu1) or the United States (us1), and Bird states that data stays in that region and that the choice cannot currently be changed. The sub-processor list shows that hosting varies by product and uses providers such as AWS, Google Cloud and Microsoft Azure in several regions, including outside the EU. The platform is proprietary. A European organisation should check the hosting details of each channel it uses.