MSG91 is a cloud communication platform offering APIs for SMS, OTP and two-factor verification, WhatsApp, RCS, email and voice. Its products include a multi-channel messaging API, campaign automation and customer data tools. Customers use the service through a web dashboard and API integrations, delivered as a cloud service.
According to the privacy policy, the service is operated by Walkover Web Solutions Pvt Ltd, based in Indore, India. The policy states that the service is hosted in the United States or Germany, and it lists AWS regions in the US, the EU and India among its hosting providers. Because the operator is established in India, Indian legal access powers may apply, and a European organisation should confirm in the contract which hosting region is used. The policy describes MSG91 as a processor for its clients and commits to GDPR requirements for international transfers.