Ooma Office is a cloud phone system for small and medium-sized businesses. It combines business calling with a virtual receptionist, call queues and ring groups, call recording, voicemail transcription, team chat, video conferencing and text messaging, plus AI features such as an answering service, a receptionist and call summaries. It is delivered as a hosted service through office phones, a desktop app and a mobile app.
Ooma, Inc. is headquartered in Sunnyvale, California, and is listed on the New York Stock Exchange; it is a US company without a foreign parent. Its privacy policy states that Ooma uses vendors around the world and that personal information may be transferred outside the country of residence, including to the United States. The company says it complies with the EU-U.S. Data Privacy Framework. The service is proprietary and not open source. For a European organisation, using Ooma means that US law, including the CLOUD Act, applies to the provider. The policy does not name a storage location, so hosting should be settled contractually.