Route Mobile is a CPaaS (communications platform as a service) provider for enterprises, over-the-top platforms and mobile network operators. Its portfolio includes A2P and two-way SMS, OTP messages, number lookup, messaging over WhatsApp, Viber and RCS, voice, email and a firewall for operators. Services are delivered as a cloud platform and through APIs.
Route Mobile Limited is headquartered in Mumbai, India, and is listed on the NSE and BSE. In May 2024 Proximus Group acquired a majority stake through Proximus Opal; Proximus is Belgian, so the ultimate parent is in the EU. The privacy policy states that personal data is processed in accordance with the GDPR and that data may be sent to servers and partners outside the EEA. Where the data is stored is not published. For a European organisation this is an Indian vendor with an EU owner and possible processing outside the EEA.