Routee is an omnichannel communication platform for businesses. Its offering covers bulk SMS, voice, email, messaging apps such as WhatsApp and Viber, push notifications, phone number tools, two-factor authentication and marketing automation. Developers connect to the platform through an API, and the service is provided as a hosted online platform. The website addresses businesses that run marketing campaigns and need to verify users.
The operator named in the privacy policy is Routee Single Member S.A., with contact details in Thessaloniki, Greece, and the policy states that processing follows the GDPR. The website states that its campaigns are GDPR compliant. The policy does not say where data centres or hosting providers are located, and it lists the USA, Russia, Japan, China and India among the countries to which information may be transferred. A European organisation should therefore obtain the hosting location and the transfer safeguards in writing.