sipgate is a telephony provider with a cloud phone system for businesses that is managed online without hardware. Its portfolio includes SIP trunking, which connects an existing VoIP-capable phone system to the German telephone network, a contact centre with call distribution and live monitoring, and sipgate sona, AI agents that answer calls and handle standard requests. Developers can build voicebots and automations with the Flow API and sipgate.io. All products are delivered as hosted services.
sipgate GmbH is based in Düsseldorf, Germany. The company states that its cloud phone system is hosted in Germany and that the infrastructure and servers for SIP trunking are located in Germany. The services are proprietary and not open source. For a European organisation, this means that the provider is subject to German and therefore EU law and that the telephony infrastructure sits in an EU member state. The public pages do not name the data-centre operators; ask for the sub-processor list if you need that level of detail.