Vibes is a mobile engagement platform that combines SMS, MMS, RCS, push and mobile wallet marketing. It offers audience management, analytics and integrations, and, with Vibes Connect, a messaging aggregation service with direct carrier connections for A2P SMS, MMS and RCS. It is delivered as an online service (SaaS) with developer documentation and is not open source.
Vibes Media, Inc. is based in Chicago, Illinois, so its headquarters are in the United States. It is a privately held company. As a US provider, Vibes is subject to legislation such as the CLOUD Act. According to its privacy policy, Vibes stores its own and client personal information on its systems and with cloud providers in the United States and the European Union. The company honours requests under the GDPR and the UK GDPR. No separate data processing agreement is described; the policy refers to data protection addenda in the service contract. European organisations should agree in advance which data stays in which region.