Ytel is a cloud platform for outbound calling and texting aimed at sales teams. Its offering includes a dialer with power and predictive dialing, AI voice agents, automated SMS with two-way conversations, monitoring of phone number reputation, branded caller ID with STIR/SHAKEN, and inbound routing with IVR. It integrates with tools such as HubSpot and Salesforce. The platform runs in the browser and is delivered as SaaS.
Ytel, Inc. is a US company. It was acquired in late 2025 by Sharpen Technologies (SharpenCX), a TELEO Capital portfolio company. The website and privacy policy name no storage region for customer data and contain no GDPR commitment or data processing agreement; the offering is aimed at the US market, with references to TCPA compliance. European organisations considering Ytel should therefore ask where call and message data is processed and which transfer mechanisms apply, and take US law such as the CLOUD Act into account.