Applause offers managed software testing and digital quality services, with a global community of testers who check apps, websites and AI features under real-world conditions. The offering covers functional testing, test automation, accessibility, user experience, localisation, security testing and evaluation of AI systems, across mobile, web, desktop, IoT and other devices. It is delivered as a platform plus services.
The company is Applause App Quality, Inc., based in Framingham, Massachusetts, in the United States. It has subsidiaries in Germany (Berlin, which is also the EU representative) and the United Kingdom. Vista Equity Partners, a US investor, acquired Applause in 2017. The privacy policy says Applause processes personal data under the GDPR and uses Standard Contractual Clauses for transfers from the EU; the processors it names are US-based. Where customer test data is stored is not documented. For a European organisation this means test data and tester information can sit with a US provider, with exposure to the CLOUD Act. It is not open source.