Bitrix24 is a business collaboration platform that combines CRM, task and project management, communication, document storage, website building, HR functions and workflow automation. Project teams use Kanban, Gantt and Scrum views and time tracking; sales and service teams use the CRM, contact centre and marketing tools. An AI assistant is also included. Bitrix24 is offered as a cloud service and as an on-premise edition that customers install on their own server.
The contracting entity depends on the customer's country. For many European countries, including Germany, France and Spain, it is Alaio Cloud Limited in Limassol, Cyprus; customers elsewhere contract with Alaio Inc. in the United States. In the cloud edition, data is hosted on Amazon Web Services, either in the EU (Frankfurt, Germany) or in the US (Virginia). The on-premise edition can be hosted in the customer's own country. The software is proprietary. European organisations should explicitly select the Frankfurt region and include the company's corporate structure and ownership in their due diligence.