Brandwatch is a social listening and social media management platform used by marketing, communications and insight teams. It tracks brand mentions, consumer conversations and trends across public online sources. Its modules cover consumer intelligence, publishing and engagement, influencer discovery and search analysis. The service is cloud-hosted.
The company is headquartered in the United Kingdom, and the service is published by Runtime Collective Ltd in London. Brandwatch is part of the Cision group, which has been owned by the US private equity firm Platinum Equity since 2020. According to the sub-processor list published by Cision, part of Brandwatch's hosting runs in Germany, Belgium, the Netherlands and Ireland, and part in the United States and the United Kingdom. For a European organisation, the US ownership means that US authorities could in principle request data held by group companies. The platform is a vendor-operated service, not open-source software.