Intershop is a B2B e-commerce platform for manufacturers, wholesalers, holding companies and associations. Its platform covers commerce management, digital experiences, search and recommendations, a customer engagement centre and order management, and it adds AI copilots for buyers and merchants. Typical uses are digital customer portals, aftersales, self-service, marketplaces and product discovery. The vendor describes a composable architecture and offers the platform as a cloud service, with Intershop operating the infrastructure on Microsoft Azure.
Intershop Communications AG is headquartered in Jena, Germany, and also has offices in other German cities, in the United States and in other countries. The sources reviewed name no foreign parent company. The public pages describe the Azure-based cloud service but do not name the Azure regions used for customer deployments, so the hosting location for a given customer should be confirmed in the contract. Microsoft is a US company, which is relevant for organisations that assess exposure to US law for the underlying cloud infrastructure. The software is proprietary and no open source edition is described.