JumpCloud is a cloud directory platform that combines identity, access and device management. Its identity and access functions include single sign-on, multi-factor authentication, privileged access management, cloud LDAP and RADIUS, a password vault and conditional access. For devices it provides unified endpoint management across Windows, macOS, Linux, iOS and Android, including patch and asset management, and it adds SaaS application management, workflows and APIs. The product is delivered as a cloud service, and organisations typically use it as their identity provider and device manager at the same time.
JumpCloud is a privately held US company based in Louisville, Colorado, and therefore subject to US law, including the CLOUD Act. The vendor operates an EU data centre in Frankfurt, Germany, on AWS, where customer personal data is stored at rest; the vendor states that some processing may still take place outside the EU under its data processing agreement. According to JumpCloud, only new customers located in the EU or EEA can select this region, during account registration.