Khoros supplies customer engagement software for brands and larger organisations. Its offering includes Aurora AI, a community platform with automated moderation, gamification and community analytics, and Iris AI, a social media management platform covering content creation, scheduling, cross-channel publishing, social listening, engagement routing and analytics. Aurora AI also targets self-service in customer care, aiming to deflect support tickets before they are created. The services are delivered as cloud services (SaaS).
Khoros is based in Austin, Texas (US). According to Wikipedia, the company was acquired by IgniteTech in May 2025 and is now its subsidiary; the website footer reads "Powered by IgniteTech". As a US company, Khoros falls under the CLOUD Act. The software is not open source. The public GDPR page does not state where customer data is hosted, so it is advisable for European organisations to settle this contractually, together with the basis for transferring personal data to the United States.