Pickware is an ERP and warehouse management system for online merchants that sell through Shopware or Shopify. According to the vendor, it covers order picking and shipping, goods receipt, purchasing and demand planning, returns, stocktaking, invoicing and accounting, and a point-of-sale system, and it also offers AI agents. It integrates with the shop platform and is available through listings in the Shopware Store and the Shopify App Store.
Pickware GmbH is headquartered in Darmstadt, Germany. Its privacy policy names Heroku, a service of the US company Salesforce, as the hosting provider and does not state a hosting region. It also lists other US-based providers, such as Cloudflare, Datadog and Sentry, and relies on EU standard contractual clauses for these transfers. A European organisation should therefore check the data processing agreement for the hosting region and the sub-processors before storing order and customer data in the system.