Serviceware Performance is the corporate performance management module of the Serviceware platform. It supports top-down planning, budgeting, forecasting, tactical planning, standard reporting and ad hoc analysis, so that results can be measured against live data and deviations corrected. According to the analyst firm BARC, it consists of Performance PL for planning and Performance AL for analytics, products that originate from the German specialist cubus, which Serviceware acquired in 2019. The modules can be used standalone or integrated into the service management platform. Serviceware offers its platform as a SaaS subscription or as an on-premises licence.
Serviceware SE is headquartered in Idstein, Germany, and has been listed on the Frankfurt Stock Exchange since 2018. For the cloud version, the vendor states that it is hosted in secure data centres in Germany and the EU, while the on-premises option lets organisations run the software in their own infrastructure. The software is proprietary and not open source. For a European organisation, the vendor, its listing and the cloud hosting are all within the EU.