Sendcloud is a shipping platform for online retailers. It connects a web shop to carriers and automates shipping: orders are imported automatically from the connected store, and labels can be created one at a time or in bulk. The platform also covers courier selection, tracking, returns and claim handling. It can be used through a web interface or via an API, and Shopify is one of the many shop systems, marketplaces, warehouse systems and ERPs it integrates with.
Sendcloud B.V. has its registered address in Eindhoven, the Netherlands, and lists offices in Eindhoven, Munich and Florence. Its privacy policy does not state where data is hosted. It says that some processors or partners outside the EU/EEA may receive personal data, mainly under the European Commission's standard contractual clauses, with transfer impact assessments where required. A Trust Center and a data processing addendum are available from the vendor. A European organisation should check the sub-processor list for the hosting location and for processors outside the EU/EEA.