SMARTFENSE is a SaaS platform for security awareness. It combines interactive training with simulations of phishing, ransomware and USB-drop attacks and measures human risk person by person. The platform was designed for Spanish-speaking markets, Portugal and Italy, with content tailored to each region, and includes a multitenant environment for partners that manage several customers. Users and groups can be imported and authenticated through integrations.
The vendor is DEFENSE BALANCE S.L., with its office and registered address in León, Spain; according to its own website, the company was founded in 2016 in Córdoba, Argentina. The website names no parent company. According to its sub-processor policy, production systems are located in Europe, on Amazon Web Services in the EU (Ireland) region. For specific functions, such as sending email and certain integrations, the list also names sub-processors in the United States. A European organisation should check the current sub-processor list, because US providers in that chain can fall under the US CLOUD Act.